Terms and Conditions of Hire

ACCOUNT HOLDERS

All accounts are billed at the end of each calendar month.   Payment should be made within 14 days, unless otherwise agreed.   If paying by direct payment a remittance advice stating invoice number should be sent to The Limousine Company.

 

CREDIT CARD PAYMENTS

Credit card fees (as per EU Directive PSD 2) will apply only to AmEX and Diners Club cards (2%).

 

CONFIRMATIONS

All bookings are given a unique reservation number and are emailed to the clients.   We would ask you to check the details on this confirmation for accuracy.   Please refer to your reservation number for any alterations or cancellations.

 

HIRE PRICE

The hire price is guaranteed to remain the same as quoted at the time of reservations so long as no alteration has been made to the itinerary after the reservation has been made.  Any alterations made to the journey itinerary after the reservation has been made will be charged accordingly.

 

PRICES

Quotations are based on the duties outlined by clients and our estimated time to leave from our base to complete the services ad return to base.   Extra journeys or duties requested by clients on the day, where possible, will be charged at an hourly rate.

 

WAITING TIME

The first 30 minutes of waiting time is included in the hire price.   Thereafter, waiting time will be charged at our basic hourly rate based on our current tariff at the time of journey.

 

COSTS

Any costs incurred on the journey (including parking, tunnel and toll costs) will be charged at cost.  If parking tickets are issued to our drivers/vehicles as a result of passenger instructions then the client named on the booking will incur additional costs to cover these.

 

AMENDMENTS TO BOOKINS

Please ensure when booking that accurate details are provided.   Any subsequent changes after your confirmation has been issued, please contact us and refer to your reservation number.

 

CANCELLATIONS

WEDDING CARS

Must be cancelled 7 days prior to Wedding.   If less than 7 days there will be a full charge.

 

CHAUFFEUR CARS

More than 24 hours notice must be given.   If less than 24 hours’ notice is given there will be a full charge.   A cancellation invoice will be supplied.   Should you wish to cancel your confirmed booking, the person who made the booking must advise The Limousine Company.

 

COACHES

More than 24 hours notice must be given.   If less than 24 hours’ notice is given there will be a full charge.   A cancellation invoice will be supplied.   Should you wish to cancel your confirmed booking, the person who made the booking must advise The Limousine Company.

 

AIRPORT TRANSFERS – NON ARRIVAL

If the clients fails to arrive at his/her collection point then No Refund will be issued.

 

TOURS – TOURING COACHES – CARS AND/OR MPVs

Must be cancelled 7 days prior to Tour.   If less than 7 days there will be a full charge.

 

 

DELAYS 

The Limousine Company will monitor the flight progress based on information available.   The chauffeur shall amend his arrival or departure time accordingly.  If however the flight arrival or departure time is amended due to delays following the chauffeur’s arrival at the airport, then additional waiting time will be charged at our hourly rate.   If, as a result of extreme delays the chauffeur is required to return to the airport in order to collect the client, then this will be charged as an additional transfer.   The Limousine Company is obliged to carry out other pre-booked reservations, and cannot cause delays and inconvenience to other clients as a result of flight delays.   To ensure that a vehicle is available for your late arrival or departure, please inform our office as soon as you are aware of any delay to your arrival or departure time.

INSURANCE

The vehicles/drivers of The Limousine Company are fully insured including Public Liability Insurance.

 

ROUTE

The route taken is at the driver’s discretion.   The driver will take the best possible route and in the event of heavy traffic congetion, he/she will amend the route if necessary and endeavour to deliver passengers to their destination on time.   The Limousine Company do not accept responsibility for any delays, missed appointments or travel arrangements.   Always allow plenty of time for your journey.

 

CHILDREN

The Limousine Company will provide child seats for our vehicles.   If a child seat is required for your journey it must be requested at the time of booking.   It must be checked by the parent/carer of the child/children and fitted correctly by the parent/carer of the child/children.   The parent/carer of the child/children is responsible for their safety at all times.

 

SMOKING

The Limousine Company operate a strict No Smoking policy in all our vehicles.

 

DOGs

Guide dogs are allowed in our vehicles but must be declared at the time of reservation.

 

WHEELCHAIR VEHICLES

The Limousine Company provides wheelchair accessible vehicles but not all models are available, so please give as much notice as possible.

 

RESPONSIBILITY

The Limousine Company do not accept responsibility for the following; delays due to adverse weather conditions; theft or damage of any item belonging to any of the passengers travelling in our vehicles unless caused by a member of our staff; delays caused by road traffic accidents; other traffic conditions or acts of God; any passenger leaving possessions or items in the vehicle does so at their own risk.

 

DAMAGE

If any of our vehicles are damaged or soiled as a result of passengers’ actions, we will charge the client fully for the amount to rectify the vehicle and for time lost whilst the vehicle was taken out of the fleet.

 

GRATUITIES

Gratuities are at the client’s discretion and are not included in the price.   If the client wishes to make a gratuity payment, he/she may request this be charged at their discretion.

 

The Limousine Company wishes you a pleasant and safe journey and thank you for taking the time to read our conditions of hire.